Refunds Policy

This policy applies to fees paid to Maltaguns for its own services: listing credits, featured listings, event listings and Establishment subscriptions. Maltaguns is never a party to transactions between users; the price of any item listed on the Platform is a matter exclusively between buyer and seller, and this policy does not apply to such transactions.

1. Listing credits

Unused credits. Consumers may withdraw from the purchase of listing credits within 14 days of purchase and receive a full refund, provided the credits have not been used. Requests should be sent to info@maltaguns.com from the account's registered email address.

Used credits. A credit is used when a listing is published. By publishing a listing you request immediate performance of the service and acknowledge that the right of withdrawal is lost in respect of that credit. Used credits are non-refundable.

No expiry. Listing credits never expire. Credits not refunded within the 14-day withdrawal period remain valid and usable indefinitely; they are not refundable after that period but are never forfeited.

2. Featured listings and event listings

Featured placements and event listings are non-refundable once live. If a featured placement or event listing fails to appear due to a fault on our part, we will at your option re-run the placement or refund the fee.

3. Establishment subscriptions

Annual Establishment subscriptions are invoiced and payable in advance. Consumers benefit from the 14-day withdrawal period from the date of payment, provided the Establishment profile has not yet been activated at the subscriber's request. Once activated, subscriptions are non-refundable except where required by law. Business subscribers' statutory rights are unaffected.

4. Listings removed for policy breaches

No refund is due where a listing is removed, or an account suspended or terminated, for breach of our Terms and Conditions or Prohibited Items Policy, including removal of content reported to or at the request of the authorities.

5. Payment issues and chargebacks

If a payment fails, is duplicated or is charged incorrectly, contact info@maltaguns.com before initiating a chargeback with your card issuer — our team monitors payments and can typically resolve issues within a short time. Duplicate or erroneous charges are refunded in full to the original payment method.

6. Processing of refunds

Approved refunds are made to the original payment method within 14 days of approval. Nothing in this policy affects your statutory rights under Maltese and EU consumer protection law.

For refund requests or questions, contact info@maltaguns.com.